One of the biggest challenges of ordering online is whether or not you can trust the seller. I’ve dealt with horrendous sellers who did not provide any info and never respond to messages. To avoid this situation, please take some time to read my shop policy!
All orders are sent out via Canada Post. Shipping costs were estimated to the best of our ability. In the event where there is a significant difference in shipping charges, you will be notified ASAP.
– CANADA –
For your convenience, all orders within Canada include tracking.
-USA AND INTERNATIONAL ORDERS-
To keep costs low and reasonable, orders are sent WITHOUT TRACKING. If you would like to add tracking to your order, please message me. Keep in mind that the further an item has to travel from Vancouver, the higher such fee would be (For piece of mind, I strongly encourage tracking for multiple-item orders). Otherwise, after an item has been sent out without tracking, I cannot responsible for any lost items.
To minimise shipping costs, all efforts will be made to ensure multiple items are packed together. Large orders may result in the need of a larger box (due to volume and weight). You will be notified if additional shipping charges are needed.
For locals (in Vancouver, B.C), pick-ups/deliveries can be arranged AFTER products have been paid for via Etsy. There is no negotiation for in-person payments. Please contact me at email@example.com if you would like to set this up! A small fee will apply and this depends on the location of our meet up.
PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT. Otherwise, I am not responsible for any lost items shipped to an undesired address.
-CUSTOM/DUTY CHARGES –
Although this rarely happens:
In cases where packages are delayed by customs, please keep in mind that this is unfortunately beyond my control. In this case, delivery time will be prolonged. Customers are responsible for all custom fees and taxes.
– CANCELLATIONS –
You have 24 hours to think about it starting from the moment you made your purchase! Refunds are granted strictly within 24 hours of purchase. After that, I would have started on at least a part of your plush, therefore, no refund can be made.
-RETURNS AND EXCHANGES –
I don’t accept returns, exchanges or cancellations
Please contact me if you have any problems with your order.
I strive to ensure all items sent out have been carefully inspected, and are in their best condition before they are mailed out. In the unfortunate event that the item is damaged upon arrival—or you are dissatisfied with your plush friend, please contact me WITHIN 24 HOURS with photos of concern. I do keep detailed photos of all shipped out orders to allow comparisons to be made should concerns arise. Shipping costs are non-refundable.
All custom orders and patterns are final sales
All my items are carefully created meticulously using high quality materials, are handled with utmost care, and sent out after a careful inspection for defects. However, it cannot be guaranteed that products will last beyond normal usage.
– ADDITIONAL INFORMATION –
Please note that each item is individually handmade after an order is placed. I do not create large amount of stock to allow small customisation (if desired) by the customer. For this reason, each item may be slightly different than shown in photos. (Customised orders are final sales)
All photos are taken under natural lighting in effort to reflect each product’s actual colour.
Light gift wrapping is included. If special instructions are required, please feel free to contact me and I will try my best to tailor to your needs. Additional costs may be applied.
Depending on the intricacy of the product, all items will be shipped out within 4-6 weeks that order has been received. You will be notified if additional time is required in the occurrence of unforeseen events.
[CLOSED CURRENTLY] Due to the sheer amount of time it takes to produce each plush, I am unable to accept wholesale requests. Thank you for thinking about me though! 🙂
Need your order faster? Expedited orders also available for an additional fee. Choosing this option means your queue in the production process will be bumped to the first** in line.
**This may vary depending on how many customers opt in for expedited orders*